Money back Guarantee Terms

We stand behind our products! Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, you can return it for a full refund after 6 cycle of period. Simply ensure that you have go through one-to-one consultation for 6 months. Shop confidently knowing that we’re here to support you!

 

All products purchased will have to follow the return process and policy.

• Only first time purchase of the returned product(s) is eligible for the return
• Product(s) shipped outside of Malaysia are not eligible for return or exchange
• Original receipt or Order ID must be presented for exchange or return
• Original product(s) is required
• Only product(s) at the original billing or shipping address will be eligible for the return
• Received one to one consultation with our representatives 
• For Period Panties Only: Under our size swap scheme, you are eligible for a one-time replacement. For customers who have purchased more than one piece, the size swap will cover all pieces in your order upon returns – the first piece you have tried is yours to keep. Returned product(s) must be in its new and original condition, and original product packaging must be attached with its original labels. 
• For Sanitary Pad Only: Returned product(s) must be in its new and original condition, in its original product packaging.
• For MenstruHeat, BackHeat, NeckHeat or KneeHeat Only: Only eligible for products that have unforeseen damages, defects or incompatibility. Returned product(s) must be in its new and original condition, in its original product packaging.
• Refunds will be issued in the form of the original payment valued at 100% of your purchase excluding postage and may take up to 21 business days to be processed. If you made a purchase using a discount code and would like to return a product, the dollar value of any offer code will not be refunded or credited back.
• Helloqween International Sdn Bhd reserves the rights to reject any exchange or return that do not fulfil any of the above stated requirements.
• Helloqween International Sdn Bhd reserves the rights to amend this policy at any time.

 

 Cancellation, Exchange or Return Requests

• You may cancel an order any time prior to delivery.
• All cancellation, exchange or return requests will be attended to during business hours on Monday to Friday from 9 AM to 6PM (Malaysia Time, GMT +8), not including Public Holidays.