Terms and Conditions

HELLOQWEEN is registered in Malaysia and this website is operated by HELLOQWEEN INTERNATIONAL SDN. BHD. (HELLOQWEEN). Throughout the site, the terms “we”, “us” and “our” refer to HELLOQWEEN. This website, including all information, tools and services available from this site is offered by HELLOQWEEN to you, the user, with the condition of your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing (a) Product(s) from us, you are engaging in our “Service” and agree to be bound by the following terms and conditions “Terms”, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Any question concerning the legal interpretation of the Terms will be based on the law of Malaysia and the Courts of Malaysia will have exclusive jurisdiction.


We reserve the right to refuse anyone service for any reason at any time.

You will not reproduce, copy, sell, resell or exploit any of our Services, use and access to Services, or any contact on the website through which the Service is provided, without submitting a written permission to us.

You acknowledge that your content (except your credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to adapt and conform to the technical requirements when connecting networks or devices. Credit card information however will always be encrypted during transfer over networks.



By agreeing to these Terms, you agree that you are of the age of majority, at least, in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our Products for any unauthorized or illegal purpose. You may not violate any laws in your jurisdiction (copyright laws and others) when using our Service.

You must not transmit any worms or viruses or any code of a destructive nature.

We hold the right to terminate Services due to any Breach or violation of any of the Terms.


We will not be held liable if the information available on this site (ours or linked) is not accurate or up-to-date. We provide material on this site for general information only; you should not solely rely upon or use it for making decisions without consulting other more accurate or up-to-date sources of information. We will not be held liable for reliance on material on this site.

We reserve the right to modify any contents on this site at any time, but we hold no obligation to update any information on our site. You acknowledge that it is your responsibility to monitor changes to our site.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, phone number and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


We may offer content, Products and Services from materials by third-parties via our Service.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party – we reserve the right to not comment or engage in such issues.


If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to Product descriptions, pricing, promotions, offers, Product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  1. for any unlawful purpose;
  2. to solicit others to perform or participate in any unlawful acts;
  3. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. to submit false or misleading information;
  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  8. to collect or track the personal information of others;
  9. to spam, phish, pharm, pretext, spider, crawl, or scrape;
  10. for any obscene or immoral purpose; or
  11. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The service and all Products and Services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall HELLOQWEEN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any Products procured using the service, or for any other claim related in any way to your use of the Service or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or Product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



We have made every effort to describe and display our Products as accurately as possible, including the colours and images we use, in our online shop. We are not responsible for the differences in colour, texture or size portrayed when using different screens or monitors.

We reserve the right but are not obligated to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the number of any of our Products or Services and to discontinue it at any time. You acknowledge that all descriptions and availability of Products, Services or pricing are subject to change at any time without notice, at our sole discretion. Any offer for any Product or Service made on this site void where ever prohibited.

We reserve the right to make certain Products or Services available exclusively online through the website. These Products or Services may be in limited quantities and are subject to return or exchange only according to our Return Policy.

We make no guarantees that the quality of any Products, Services, information, or others that you purchase or obtain from us will meet your expectations, or that any errors in the Service will be corrected.


Prices for our Products are subject to change without notice.

We reserve the right at any time to change or stop the Service (or any part or content thereof) without notice at any time.

If, for any reason, a mistake in pricing is made, we have the right to refuse to accept the order made.

We shall not be liable to you or any third-party for any changes made to Services (including suspension or discontinuance) and pricing.



HELLOQWEEN is a personal hygiene care product. It cannot be exchanged, replaced or refunded once payment has been made (HELLOQWEEN holds a no refund policy except on a case-to-case basis which requires a written request from you, and is subject to review and consent from HELLOQWEEN.) Once sold, it cannot be returned.


In cases of errors in packing – Please contact us at helloqweenglobal@gmail.com with your request and proof of purchase for this matter.


Most women can successfully use the menstrual device on their first try. However, some may require several days or even several menstrual cycles before being able to use it correctly and comfortably. You will be able to get support from a link to our online user manual (found on the packaging), FAQ website, our customer care support team as well as our closed community (whatsapp) or authentic sharing.


We have made every effort to provide information and support to new users. We are not liable for any problems or difficulties arising from your use of the cup.


You acknowledge that it is NOT possible to use several promotions at once or in conjunction with each other unless otherwise specified in the particular promotion. The promotional code that was applied before checkout will be the one applied to the order.

You agree that it is your responsibility to confirm which offer you are entitled to and to review your order prior to checkout.

We will not be held liable for extra costs incurred due to any negligence on your part in reviewing a promotional code.


To the fullest extent permitted by applicable law, HELLOQWEEN and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use our website or products.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from our website.
  • Any bugs, viruses, Trojan horses, or similar that may be transmitted to or through our website by any third party.
  • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via our website.


3.5.1 Proper Use

You agree that you have read and equipped yourself with the necessary knowledge beforehand on how to properly use and care for the Disc and Cup, including:

  1. To properly sterilize the Helloqween Menstrual Disc/Cup in boiling water for at least 3 minutes once a month (before menstruation and/or after menstruation).
  2. To learn the best positions and methods of insertion and removal, including to relax the pelvic muscles, wash the hands, ensure proper lubrication and proper folding (for insertion) and seal-breaking (for removal) techniques.
  3. To remove and empty the Disc/Cup every 4-10 hours and reinsert if need be.

We shall not be liable for any injuries or damages you incur from the incorrect/improper use or cleaning/maintenance of the Menstrual Disc/Cup

3.5.2 Use In Conjunction With Underlying Female Reproductive Conditions

We recommend that women who have underlying female reproductive conditions including, but not limited to, the following, to consult a doctor or healthcare provider before use of the Menstrual Disc/Cup:

  1. Vaginismus
  2. Uterine fibroids
  3. Endometriosis
  4. Variations in uterine position

Though there is no literature to support that the use of the Helloqween Menstrual Disc/Cup in combination with these conditions causes harm, there may be some discomfort on a case to case basis. Your doctor or provider will be able to discuss the individual benefits and risks of the use of menstrual cups with your condition.

You agree that you are responsible for confirming whether you are fit to use the Helloqween Menstrual Disc/Cup before using the Product.

We shall not be liable for any injuries or damages incurred from any negligence on your part to consult a provider beforehand.

3.5.3 Potential Risks

Menstrual cups are generally regarded as safe by the medical community. However, as with all menstrual hygiene products, there is a measure of potential risk, though they are minimal:

  • INFECTION – This is a rare complication when hygiene measures are observed. However, it is more likely to be from bacteria on your hands transferred to the cup than from the cup itself. Infections include, but are not limited to, yeast infections and bacterial vaginosis. This can be prevented by washing your hands thoroughly with water and soap before using the Menstrual Disc/Cup. You should only wash your disc/cup with a mild, fragrance-free, water-based soap before and after use. We cannot be held responsible and do not offer any kind of compensation in any cases of infection.
  • PAIN AND INJURIES – Inserting any object into the vagina may cause pain or small injuries. You are more likely to experience these issues if you insert the Menstrual Disc/Cup in a rough manner, have long nails, or are using an incorrect size. This could be due to differences in anatomy or that the Menstrual Disc/Cup is in an incorrect position. We cannot be held responsible and do not offer any kind of compensation in any such cases.
  • INTRAUTERINE DEVICE (IUD) – The Helloqween Menstrual Disc/Cup can be used with IUDs, but we strongly recommend consulting your doctor and/or gynecologist prior to use. As long as the Menstrual Disc/Cup is inserted and removed properly (by breaking the seal before pulling it out), it is safe to use in conjunction with the IUD. We cannot be held responsible for any kind of IUD errors or failings, or the consequences of such a failing, including it being dislodged, and we do not offer any kind of compensation in such cases.
  • TOXIC SHOCK SYNDROME (TSS) – TSS is a rare, but severe condition that has been linked to, but not limited to, usage of tampons in women. It is a complex infection and is infrequently seen with the use of menstrual cups. However, in order to minimize this risk, we recommend the following:
  • Sterilize your Menstrual Disc/Cup before using it at the beginning of every period (see Proper Use).
  • Remove the Menstrual Disc/Cup every 4-10 hours during your period, empty and wash thoroughly before reinserting.
  • Do not use the Menstrual Disc/Cup or any internal vaginal devices if you have previously been diagnosed with TSS.
  • Wash your hands every time you handle the Menstrual Disc/Cup
  • We cannot be held liable for any cases of TSS linked to the use of the Helloqween Menstrual Disc/Cup.
  • ALLERGIC REACTIONS – You agree that you are responsible to check if you have an existing allergy or sensitivity to silicone before using the disc/cup. There is minimal risk of developing allergies, sensitivities or irritations due to usage. However, if you do develop an allergic reaction, we cannot be held responsible and do not offer any kind of compensation in such cases.

3.5.4 Medical Attention

Although potential risks are highly unlikely, it is possible. See and talk to a doctor or other healthcare provider if you begin experiencing:

  1. Unusual vaginal discharge
  2. Vaginal pain or soreness
  3. Burning during urination or intercourse
  4. Foul odor from the vagina
  5. Inability to remove after 10 hours

You should seek immediate medical attention if you experience:

  1. A high fever
  2. Dizziness
  3. Vomiting
  4. Rash (may resemble sunburn)

3.5.5 Force Majeure

We cannot be held responsible for an unseen event of force majeure and as such are not contractually bound to fulfill any obligations.


The information provided on our website is intended to ONLY be product-related guidance. Our support staff can ask for information from you to guide you with regards to product-use ONLY. Any advice that can be construed as medical coming from our staff, unless stated explicitly is from a Doctor, will not be treated as such.

If you have medical-related questions or concerns, we strongly recommend that you consult a doctor or gynecologist for more information. Any guidance by our support staff cannot be construed as medical advice.

We cannot be held responsible for any advice given by third parties on forums or social media, including our Whatsapp and Telegram Community Group (Helloqween Community) about the menstrual disc/cup. You agree to verify this information yourself. We will not give compensation for any cases related to this.


You agree to indemnify, defend and hold harmless HELLOQWEEN and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.


You agree that disputes on matters regarding the purchase and use of Helloqween Products should first be dealt with directly with the company. This can be done via email to helloqweenglobal@gmail.com . Otherwise, disputes can be resolved through arbitration.


You can review the most current version of the Terms at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms should be sent to us at helloqweenglobal@gmail.com